Cancellation Policy

Neeleshwar Hermitage, Kerala

In case of cancellation, the following cancellation fee will be applicable. This fee will be percentage of the total estimated expenses and will be on a sliding scale as follows: For Individual Bookings:

Period Prior to Expected Arrival Cancellation Fee
Within 45 days 30%
Within 30 days 50%
Within 20 days 70%
Within 10 days No Show
Date Change No Show

For Group Bookings:

Period Prior to Expected Arrival Cancellation Fee
Within 45 days 30%
Within 35 days 50%
Within 30 days No Show
Date Change No Show

The Lotus Houseboat

In case of cancellation, the following cancellation fee will be applicable. This fee will be percentage of the total estimated expenses and will be on a sliding scale as follows:

Period Prior to Expected Arrival

Cancellation Fee

Within 40 days 35%
Within 39 to 30 days 50%
Within 29 to 20 days 65%
Within 19 to 15 days No Show

Sukoon Houseboat In case of cancellation, the following cancellation fee will be applicable. This fee will be percentage of the total estimated expenses and will be on a sliding scale as follows:

Period Prior to Expected Arrival

Cancellation Fee

Within 30 days 35%
Within 29 to 20 days 50%
Within 19 to 15 days 65%
Less than 14 days No Show

Date change will be considered as no show in peak time.

Sukoon Safaris & Walks

In case of cancellation, the following cancellation fee will be applicable. This fee will be percentage of the

total estimated expenses and will be on a sliding scale as follows:

Period Prior to Expected Arrival Cancellation Fee

Within 45 days 50%

Within 30 days 75%

No show after 29 days 100%

Date change will be considered as no show.

 

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above. To initiate a refund, please write to us at reservations@abchapriretreats.in and quote the subject line as: "Refund Request - Res. No. ..........". All refund requests without reservations no. shall not be considered.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

"The greeting in Neeleshwar set the tone of the coming week: it was warm, professional, calm and had an understated attention to detail that meant you could completely relax into the arms of the place. Neeleshwar is beautiful, superbly run and the best place I have ever visited for recharging a weary body and mind. By the end of the week I felt 10 years younger."
Monty Don ( Gardening expert)